Accurate DNA has established the following refund policy to maintain fairness, transparency, and professionalism in all transactions. By requesting a refund, you agree to the terms and conditions outlined below.

Refund Eligibility

• •  Refunds Before Lab Submission:
  Refunds requested prior to the submission of samples to the laboratory will be subject to deductions for shipping and administrative costs. These deductions will not exceed 15% of the total test cost.

• •  Refunds During or After Lab Submission:
  Refunds requested during or after the lab submission process, or after test results have been issued, are subject to additional terms outlined in this policy.

Termination of Client Relationship

By proceeding with a refund request, you declare and confirm that your relationship with Accurate DNA is officially terminated. As such:

• •  Accurate DNA will no longer be responsible for any issues, concerns, disputes, or obligations related to the service provided.

• •  You explicitly release and discharge Accurate DNA from all claims, actions, liabilities, damages, or demands—whether known or unknown—that you may have now or in the future.

• •  This release applies to any and all claims arising under state or federal laws, including but not limited to tort, contract, statutory, or common law claims.

Waiver of Legal Rights
By accepting a refund, you irrevocably waive your right to pursue any legal action, arbitration, or dispute resolution against Accurate DNA regarding the services provided. This includes, but is not limited to, filing lawsuits, initiating legal proceedings, or seeking remedies under any jurisdiction. Any attempt to pursue legal action after accepting a refund will be considered a violation of this agreement.

Non-Disparagement Agreement
As part of this agreement, you affirm that you will not denigrate, disparage, or defame Accurate DNA in any manner, either verbally, in writing, or through digital or social media platforms.

• •   This includes refraining from making statements, allegations, or claims that could harm Accurate DNA’s reputation or business interests.

• •  Any act of disparagement or defamation will be treated as a breach of this agreement and may result in legal action by Accurate DNA.

Comprehensive Waiver of Future Claims

You also acknowledge that you cannot hold Accurate DNA liable for any matter related to the services provided, both now and in the future. This waiver applies to all claims that may arise as a result of your use of Accurate DNA’s services, including unanticipated or unforeseen claims.

Commitment to Fairness
Accurate DNA is committed to ensuring fairness and transparency in the refund process. Should you have questions or require clarification about this policy, our support team is available to assist you promptly.
By submitting a refund request, you confirm your full understanding and acceptance of the terms outlined above. This agreement is binding and final